The Performance of Performance Standards
Using a variety of data sources, the contributors explore how performance standards and incentives affect the behavior of public managers and agency employees, their approaches to service delivery, and ultimately, the outcomes for participants.
Download 1. Performance Standards and the Potential to Improve Government Performance (208 KB)
Heckman, James J., Carolyn J. Heinrich, Pascal Courty, Gerald Marschke, Jeffrey Smith, eds. 2011. The Performance of Performance Standards. Kalamazoo, MI: W.E. Upjohn Institute for Employment Research.
9780880992947 (cloth) 9780880992923 (pbk)
WORKFORCE DEVELOPMENT; Employment Service and public training